Cougar Courses (Canvas) Support | Instructional and Information Technology Services (IITS)

Cougar Courses Support

Request Help

Tier 1 Support - Canvas 24/7 Support

While in Canvas select Help at the bottom of the global navigation on the left, then choose either Canvas Support Hotline or Chat with Canvas Support.

Tier 2 Support - �� CC Support

Online Office Hours

We provide drop-in support in our Monday-Friday 10am-4pm.

When you first enter you will be placed in a Waiting Room until someone is available to assist you. Once someone is available, we are limiting the sessions to 15 minutes if there is a queue. If the help will take longer than 15 minutes and there is a queue, we will put you in a breakout room and another person on the team will assist you.

Email

If you cannot join us virtually or it is outside of our online office hours, please reach out to us directly at cchelp@csusm.edu.

Self-Paced Training Courses

Instructors: All instructors are enrolled in the "Canvas Basics (Self-Paced Course)" training course in Cougar Courses. This course will introduce you to Canvas and its many features. If you do not see the course on your Dashboard, please email cchelp@csusm.edu.

Students: All students are enrolled in the "Passport to Canvas (Student Guide)" training course in Cougar Courses. This course will introduce you to Canvas and its many features. If you do not see the course on your Dashboard, please email cchelp@csusm.edu.

Cougar Courses Guides

Use the Role field to narrow the list to show only faculty or student guides.
Select a Category to narrow your search.
Click the triangles at the top of the Category column to sort the entire list by category. You'll need to check All in the categories filter.

Label & Link	Role	Category
Faculty FAQs	Faculty	FAQs
Student FAQs	Student	FAQs
	Faculty	Basics
	Faculty	Basics
	Faculty	Basics
	Faculty	Basics
	Faculty	Basics
	Faculty	Basics
	Faculty	Basics
	Faculty	Basics
	Faculty	Basics
	Faculty	Basics
	Faculty	Basics
	Student	Basics
	Student	Basics
	Student	Basics
	Student	Basics
	Student	Basics
	Student	Basics
	Student	Basics
	Student	Basics
	Student	Basics
	Student	Basics
Canvas Simple Quick Start Guide	Faculty	Setup
Getting Started Guide	Faculty	Setup
Import content into Canvas from Moodle	Faculty	Setup
Access a Moodle course from Fall 2013 to Summer 2022	Faculty	Setup
Moodle to Canvas Equivalencies	Faculty	Setup
Moodle to Canvas Conversion Process	Faculty	Setup
	Faculty	Setup
	Faculty	Setup
	Faculty	Setup
	Faculty	Setup
Designing with Modules and Pages	Faculty	Setup
	Faculty	Setup
	Faculty	Setup
	Faculty	Setup
	Faculty	Setup
	Faculty	Setup
	Faculty	Setup
	Faculty	Setup
	Faculty	Setup
	Faculty	Setup
	Faculty	Course Management
	Faculty	Course Management
	Faculty	Course Management
	Faculty	Course Management
	Faculty	Course Management
Share content in Canvas	Faculty	Course Management
	Student	Course Management
	Student	Course Management
	Faculty	Adding Resources
	Faculty	Adding Resources
	Faculty	Adding Resources
	Faculty	Adding Resources
Add Files from OneDrive	Faculty	Adding Resources
Add Videos via Stream/OneDrive	Faculty	Adding Resources
	Faculty	Communication Tools
	Faculty	Communication Tools
	Faculty	Communication Tools
	Faculty	Communication Tools
	Faculty	Communication Tools
	Faculty	Communication Tools
	Faculty	Communication Tools
	Student	Communication Tools
	Student	Communication Tools
	Student	Communication Tools
	Faculty	Assignments and TurnItIn
	Faculty	Assignments and Turnitin
	Faculty	Assignments and Turnitin
	Faculty	Assignments and TurnItIn
	Faculty	Assignments and TurnItIn
	Faculty	Assignments and TurnItIn
Create a Turnitin Assignment	Faculty	Assignments and TurnItIn
	Faculty	Assignments and Turnitin
	Faculty	Assignments and TurnItIn
	Student	Assignments and TurnItIn
	Student	Assignments and TurnItIn
	Student	Assignments and TurnItIn
	Student	Assignments and TurnItIn
Classic Quizzes vs. New Quizzes	Faculty	Quizzes
	Faculty	Quizzes
Import Questions Using Respondus	Faculty	Quizzes
	Faculty	Quizzes
Give Extra Time (or Attempts) to a Student	Faculty	Quizzes
Respondus Lockdown Browser and Monitor (Instructor Guide)	Faculty	Quizzes
	Faculty	Quizzes
	Faculty	Quizzes
	Faculty	Quizzes
	Faculty	Quizzes
	Faculty	Quizzes
	Faculty	Quizzes
	Faculty	Quizzes
New Quizzes Settings for What Students See After Completion	Faculty	Quizzes
	Student	Quizzes
	Student	Quizzes
	Student	Quizzes
	Student	Quizzes
Respondus LockDown Browser (Student Guide)	Student	Quizzes
	Student	Quizzes
	Faculty	Discussions
	Faculty	Discussions
	Faculty	Discussions
	Faculty	Discussions
	Faculty	Discussions
	Student	Discussions
	Student	Discussions
	Faculty	Groups
	Faculty	Groups
	Faculty	Groups
	Faculty	Groups
	Faculty	Groups
	Student	Groups
	Student	Groups
Using Zoom in Cougar Courses	Faculty	Other Tools
Connecting Poll Everywhere with your course	Faculty	Other Tools
Poll Everywhere Student Guide	Student	Other Tools
Perusall	Faculty	Other Tools
	Faculty	Other Tools
	Faculty	Other Tools
	Faculty	Other Tools
	Student	Other Tools
	Student	Other Tools
	Faculty	Grades
	Faculty	Grades
	Faculty	Grades
	Faculty	Grades
	Faculty	Grades
	Faculty	Grades
	Faculty	Grades
	Faculty	Grades
End of Term Gradebook Tasks	Faculty	Grades
	Faculty	Grades
	Faculty	Grades
	Faculty	Grades
	Student	Grades
	Student	Grades
Ally Accessibility Report Guide	Faculty	Ally
Creating Accessible Word Documents	Faculty	Ally
Creating High Quality Scans	Faculty	Ally
Creating Accessible PDFs	Faculty	Ally
Creating Accessible PowerPoint Presentations	Faculty	Ally
	Faculty	Community
Community Help	Faculty	Community