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MANAGEMENT
Instructional and Information Technology Services (IITS)

Email

Note for recently admitted students: Your campus email account (also referred to as your cougars email) will be created in April for Fall admits and November for Spring admits, once you have accepted your offer of admissions.

Important Update
DUO FIX: If your phone "Mail" no longer gets exchange email, first uninstall the existing ´ó·¢ exchange account, then use the mobile device setup instructions.

Mobile Device Setup

Student Email FAQ

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  • How do I access my email?

    Faculty, staff, and students can access their email through a couple different methods:

    • Office 365 Login (Web-browser):
    • iOS / Android:  Campus email can be configured on your personal or campus device by following the instructions above.
    • (Faculty & Staff only)
      Microsoft Outlook: Please contact Technology Support services by phone or email (helpdesk@csusm.edu / 760.750.4790) for help setting up your Outlook profile on your campus-issued computer.
  • How do I find my ´ó·¢ email address?
    • Log into your and select Student Center.
    • Student email is listed in Contact Information under Campus.
  • Is my campus password also the password for my email account?

    Yes, once your campus email account has been activated, you will use the same password that is used for all other campus systems/computers.

  • Can I forward my campus email to another account?

    While this is possible, we advise against this practice as once this setting is enabled, the campus no longer has any control over mailflow, and we will be unable to assist with questions or issues pertaining to email sent/not received.

    Note: If you were included in the Gmail to Office 365 migration, is it important that you do not disable the Email Forward settings on Gmail. Otherwise, this would break the connection to your new email in Outlook.


Faculty & Staff Email FAQ

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  • How do I use mailman listservs?

    The listserv system has undergone a major upgrade (Jan. 2022), please see here for an updated guide for list administrators: List Admin Guide

    To manage a listserv while working remotely: Using CougarApps Light

    To join a mailing list (or request to join for those lists that require approval): send an email to the list subscription address, which will be in the form LISTNAME-join@csusm.edu. The subject and body of the message will be ignored, so it doesn't matter what you put there.

    To leave a mailing list: send an email to the list subscription address, which will be in the form LISTNAME-leave@csusm.edu.

  • How do I access my email?

    Faculty, staff, and students can access their email through a couple different methods:

    • Office 365 Login (Web-browser):
    • iOS / Android:  Campus email can be configured on your personal or campus device by following the instructions above.
    • Microsoft Outlook: Please contact Technology Support services by phone or email (helpdesk@csusm.edu / 760.750.4790) for help setting up your Outlook profile on your campus-issued computer.
  • How do I check emails sent to my quarantine folder?

    You can view quarantined emails at any time by visiting .  Emails in quarantine can be released to your inbox, reported as not junk, or you can simply leave them as-is.

    • Release to Inbox
      • The email will be sent to your inbox, and you will be able to access it
      • Use caution here – if it is marked as spam, there is a good chance it is spam or phishing and may be malicious or harmful.
    • Report as "Not Junk"
      • Microsoft will be notified that the email is not spam and in the future, it will be sent directly to your inbox.
    • Leave everything as is
      • Those emails will continue to be considered spam.
  • How do I block unwanted emails in Outlook

    Right-click on the Email one time. This will bring up a listing of options … choose "Junk Email". From there, select "Add Sender to Blocked Senders List."

    Outlook also lets you prevent Emails from an entire domain from getting into your inbox.  To do so, first open Outlook. 

    • Click on the Tools menu, then Options.
    • Choose the Preferences tab, then under Email, click on Junk Email. 
    • Click the Blocked Senders tab, then click Add.  In the box Enter an Email address or Internet domain name to be added to the list, enter the address you want added, then click OK (the domain would be the "@" sign plus anything that follows it).
  • How do I setup an out-of-office reply?

    An out of office can be setup to automatically reply advising individuals that you are not in the office.  Microsoft provides multiple methods for .

     If you help setting up your Out of Office, please call the Faculty Staff Help Desk at 760-750-4790.

  • How to identify phishing emails

    The tell-tale sign of an email scam is when someone requests your username and password.  Simply put, do not respond to these types of emails.

    If you have any question about the validity of an email you receive, please contact the Faculty/Staff Help Desk at 760-750-4790.

    If you would like more information on Phishing, Please visit our Information Security site regarding Phishing.