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FAQ

General Travel FAQs

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  • How can I view the CSU Travel Policy?

     is located here.

  • Who needs a Travel Request form?
    All 大发 employees (including auxiliary and EL) and employed student assistants that are traveling for work need a travel request.
     
    Candidates, non-employed students, guest speakers, and volunteers do NOT need a travel request.
  • What if I travel without approval?
    Travel must be pre-approved via the鈥痶ravel request. If a Travel Request is not approved before the travel event, an approved  must be attached to the Travel Request. 
  • How do purchase registration?

    All registrations must be purchased with a ProCard.

    (If a traveler does not have a ProCard, please contact your department AC. A ProCard can be used to purchase anyone's registration within the cardholder's department.)

    Please do not purchase registration with personal funds, as the Travel Office can no longer reimburse for this on a Travel Expense Report. 

  • How do I determine the most economical mode of ground transportation?

    Travelers should consider all reasonable and economical modes of transportation such as mileage and parking, train, rental car, and rideshare services such as Uber or Lyft.   

    Below is an example cost comparison for renting a car versus taking a rideshare service for a conference where the airport is about an hour from the conference hotel.

    Cost Comparison - Rental Cars vs Rideshares
    Travel Rental Car Rideshare Service (Uber/Lyft)
    Airport to Hotel   $65
    Hotel to Airport   $65
    Rentel Car Fee $175.05  
    Hotel Parking $75  
    Gas $25  
    Total $275.05 $130

    The cost comparison indicates that taking a rideshare service is the most reasonable, economical option.

  • What should I consider when booking airfare?
    • Coach or Economy Class (example: Southwest = Wanna Get Away).
    • Refundable airline tickets are not permitted.
    • Airline upgrades (including Southwest Early Bird Check In) are prohibited and non-reimbursable.
    • Upgrades such as Southwest early Bird check-in are not reimbursable.
  • Is a traveler able to purchase travel upgrades (For example: business class, seats with extra leg room or early bird boarding) if they pay out of pocket?
    If a traveler prefers to use a higher class than the one authorized for reimbursement, or select upgrades, the traveler must pay the incremental cost of the airfare. A documented cost comparison must be attached to the Travel Expense Claim.
  • What is needed if a traveler has a combination of business and personal travel?

    When a traveler is combining business and personal travel, a documented cost comparison of flights must be attached to the Travel Expense Request.

    If you need assistance, please reach out to the Travel Office, (traveloffice@csusm.edu).

  • When traveling, do I claim mileage from my home or work?
    • Reimbursement shall be made for round-trip mileage between home and the assignment location, or between the normal work location and the assignment location, whichever is less.
    • Mileage expenses may be allowed between the traveler's residence and the common carrier or destination if University business travel occurs during the traveler's non-working hours, or during a regularly scheduled day off. 
  • When do I need to submit receipts for travel expenses (Meals, taxis, uber, registration, etc.)?
    Per, , itemized receipts for all expenses in excess of $75 dollars must be submitted with the travel expense claim. Your manager has the discretion to ask for receipts for expenses below the $75-dollar threshold.

     

    Please ensure that when documenting ride-share receipts, they are broken out on individual lines. For example, if you had two ride-shares that totaled $79 dollars, we would want to see them broken into two lines on the travel claim. If you include them in the same line, they appear as one charge and we will reach out for a receipt (see example below).

     

    Date of Travel Time Location of Travel Lodging Breakfast Lunch Dinner IE Cost of Transportation Type Used
    11/3/21   Seattle, WA           $35.00 T
    11/3/21   Seattle, WA           $44.00 T
    Date of Travel Time Location of Travel Lodging Breakfast Lunch Dinner IE Cost of Transportation Type Used
    11/3/21   Seattle, WA           $79.00 T
  • How do I expense hospitality while traveling?

    Both Adobe Sign and Concur now have a mechanism to record hospitality expenses while traveling. Please include the approved Hospitality Form in the Travel Expense Report. 

    Hospitality expenses are only reimbursable via the Travel Expense Report when there are associated travel expenses.

  • What are the requirements for interview candidates who are seeking reimbursement?

    All candidate travel must comply with the 大发 Travel Guidelines and the . 

    Candidates should submit all receipts and information to department admins, who will submit a Travel Expense Report on their behalf. 

    See the Candidate Travel Page for more information.

    Please note, Candidates do NOT need a travel request.

  • Do I have to book my rental car with Enterprise? What is the code?

    Per the , travelers must utilize rental agencies with which the university has negotiated contracts that include insurance coverage. This includes Enterprise and National rental agencies.

    Rental cars are only authorized when renting would be more economically advantageous than other means of transportation, such as a rideshare service.

    Stateside employees should make Enterprise/National reservations directly through Concur, which will automatically apply the discount. For auxiliary employees or the personal travel discount code, please reach out to the Travel Office, (traveloffice@csusm.edu).

    Employees using their personal vehicle or rental car for business travel must obtain a Defensive Driving (DD) certification before reimbursement can be submitted. Apply for Defensive Driving certification through Safety, Health & Sustainability.

  • What if my trip was cancelled?
    • If a trip must be cancelled or changed, the traveler must make every effort to cancel/change any travel reservations. Fees incurred as a result of cancelling/changing a trip will be covered if the cancelation/change was work related or due to unforeseen circumstances out of the control of the traveler. A business justification must be submitted and approved by the approving authority
    • Travelers who are unable to honor a reservation shall be responsible for canceling the reservation in compliance with the cancellation terms established by the vendor. The traveler must return any refundable deposits to the University.
    • Charges or lost refunds resulting from failure to cancel reservations, registrations, etc. shall not be reimbursed unless the traveler can show that such failure was the result of circumstances beyond the traveler's control.
    • The traveler shall be responsible for promptly returning for a refund any unused or partially used transportation tickets.
    • If applicable, a cash advance must be returned immediately if a trip is cancelled or indefinitely postponed.
    • A non鈥恟efundable ticket associated with a cancelled trip must be used for the employee's next trip.
  • Are credit card statements accepted as receipts?
    No, credit card statements are not considered actual receipts. Please do not use your statement as proof of payment as your claims will not be processed.
  • For International Travel, what approvals are required?
    • Employees traveling to foreign destinations must receive approval via a Travel Request from the campus President or Designee prior to making any travel arrangements.
    • Foreign travel insurance is required and is paid for by the campus. Upon full approval of the travel request, the Travel Office will reach out to the traveler directly to set up travel insurance.
  • How do I obtain a Defensive Driving (DD) certification?
    • Employees using their personal vehicle or rental car for business travel must obtain a Defensive Driving (DD) certification before reimbursement can be submitted.
    • Apply for Defensive Driving certification through Safety, Health & Sustainability.
  • How do I setup direct deposit for Travel Reimbursements?
    Fill out the Adobe Sign . *Please note: this is for direct deposit for reimbursements only, not for Payroll.
  • Can travelers request meal reimbursement on day trips?
    No, overnight stay is required for meal and incidental reimbursement.
  • Can I book through broker sites like Expedia, Hotels.com or CheapOAir? The rates are lower on those sites.
    Utilizing broker sites is not advised. Itemized receipts are required for travel, and often these sites do not provide adequate detail. Broker sites often charge up front for hotels, and do not provide refunds. It is highly encouraged to book directly with airlines and hotels.
  • Can I use Airbnb (or similar) as my lodging?

    Although 大发 encourages standard hotel accommodations, we have provided the following 鈥渂est practices鈥 to help reduce risk:

    • Use listings that appear to be solely used as rental properties, rather than incidental rentals (e.g. family going on vacation and listing their primary residence as up for rent for two weeks each year, or it is a family鈥檚 vacation home, and they rent it off-and-on and stay there off-and-on).
    • We strongly discourage renting of just a room or any accommodation that would require shared restrooms.  (Exception for a 鈥淏&B鈥 type space where the property is a commercial property that rents individual rooms with private bathrooms within a large house intended solely for the purpose of renting rooms to transient travelers, and the room has its own key lock.)
    • Look for properties with a high number of reviews for the property, and that it has a 4-star or higher rating, that the property owner/manager has a 鈥渟uperhost鈥 or similar designation, etc.
    • Encourage reading of any negative reviews (even if overall rating is high) to look for potentially problematic trends (more than one mention of a last-minute cancelation by the owner, safety or security concerns, etc.)
    • Have back-up plans, such as knowing where a few hotels in the area are, in case you arrive, and there are no keys, no one answering the phone # provided, etc.
  • What is a PAT Member and how do I determine who is my PAT Member?

    The President's Administrative Team (PAT) is comprised of the senior management team of the university.

    Please use this link to determine your PAT Member: /president/leadership/universityorg.html

  • When can I secure lodging? (How many miles away)
    Travelers may secure lodging when traveling on business more than 25 miles (one way) from their normal work location or home whichever is closer.
  • When submitting in Adobe Sign the following error comes up "The Transient Document ID specified is invalid". How do I fix this?
    • A file that the Submitter is trying to upload is not acceptable by Adobe Sign. This usually means they are trying to upload a secure/encrypted pdf (i.e. A completed pdf from Adobe Sign).
      • The Submitter can try to 鈥榝latten鈥 (that鈥檚 what Adobe calls it) the secure/encrypted pdf by doing the following:
        • Find the pdf file you want to 鈥榝latten鈥 (Could be in your 鈥楧esktop鈥 or 鈥楧ownloads鈥 folder or wherever you saved it)
        • Right click on the file and select 鈥淥pen with Adobe Acrobat DC鈥
        • After the file opens in Adobe Acrobat DC, click on File -> Print -> Change 鈥楶rinter鈥 to 鈥楳icrosoft Print to PDF鈥 -> Print
        • Name new file and Save to same location you found file (i.e. Desktop or Downloads folder)

    After the file has been 鈥榝latten鈥, please try to attach to the flattened file to the Workflow Selector and re-submit.


Concur Travel FAQs

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