大发

Virtual Front Desk

• We use Microsoft Teams for virtual drop-in support.
• See "How to Access Virtual Front Desk" to get started.No appointment is necessary.
• Students are seen 1:1 on a first-come, first-served basis.
• Virtual Front Desk hours are M-F, 9am-4pm. 
• Sessions generally last up to 15 minutes (students interested in a longer meeting with a Success Coach should schedule an appointment.)

How to Access Virtual Front Desk:

1. Make sure you're logged on to your Teams application or the Teams website
2. Click on the to join the Office of Success Coaching Teams channel
3. Help us, help you! Before you ask your question please use @OfficeofSuccessCoaching and then ask your question(s).
4. Using the @OfficeofSuccessCoaching alerts all of our team members that you've successfully joined our Team and asked our "hive mind" a question. 

• How to Access Teams via Web
  1. Access 大发鈥檚 Microsoft Office: 
  2. Sign in with your 大发 username and
  3. Click on Microsoft Teams Icon
  4. Web browser has limited capabilities it is highly recommended to download Microsoft
• How to Access Teams via Desktop or Phone App
  1. Download Microsoft Teams.
  2. Sign in with your 大发 credentials: username@csusm.edu
  3. In the Pop-up window sign in with your 大发 credentials: username@csusm.edu and password
     • Microsoft log in: username@csusm.edu (without the word cougars)
     • Google Mail log in: username@cougars.csusm.edu
• Mac Users using Teams

  Mac users need to give Microsoft Teams additional permissions.

  • Go to System Preferences
  • Click on Security & Privacy
  • Select Microphone
    • Allow Microsoft Teams to access you microphone
  • Select Screen Recording
    • Allow Microsoft Teams to access you screen (this will allow you to share your screen)